POPULAR QUESTIONS
Frequently asked questions from support
Below are some frequently asked questions (FAQs) that we often receive from our valued customers seeking support.
Coverage
With a global reach, Surfex Coverings operates internationally, offering its renowned lift resurfacing and modernisation services to clients around the world.
Workmanship Warranty
Surfex Coverings stands behind the quality of its workmanship and provides a solid 12-month warranty, ensuring peace of mind for our clients.
Fire Rated
At Surfex Coverings, we utilize a diverse selection of materials, including fire-rated vinyl films, to ensure the highest level of safety and compliance in our projects.
General Questions
Surfex Coverings offers a wide range of services including lift entrance resurfacing, lift interior resurfacing, bespoke lift modernisation, door resurfacing, furniture wrapping, washroom wrapping and more.
Surfex Coverings has been in business for over 2017 years, serving clients in various industries. But we have as a family been in the industry since the late 1980s and have more than 30+ years experience.
Yes, Surfex Coverings is a fully licensed and insured company, providing peace of mind to clients.
Absolutely! We have a portfolio of past projects available for you to review. Just contact us, and we’ll be happy to share them with you.
Yes, consultations with Surfex Coverings are completely free. We believe in providing personalized solutions tailored to your specific needs.
Resurfacing Questions
Lift entrance resurfacing involves updating and refreshing the appearance of lift entrances by applying high-quality finishes and materials.
The duration of lift entrance resurfacing depends on the scope and size of the project. Our team will provide a timeline during the consultation phase but typically can range from 45-90 minutes per entrance.
Yes, our resurfacing techniques allow us to enhance the appearance of lift interiors without the need for extensive part replacements.
Our lift interior resurfacing solutions offer a wide range of materials to choose from, including vinyl films, laminates, and other durable finishes.
Absolutely! We provide customization options to meet your design preferences, including various colors, textures, patterns, and branding elements.
Lift Modernisation Questions:
Lift modernisation involves upgrading and improving the functionality, aesthetics, and safety features of existing lifts to meet current standards and requirements.
Yes, our experienced team can handle the modernisation of various types of lifts, including passenger lifts, service lifts, and more.
The duration of a lift modernisation project depends on the complexity and scope of the modernisation requirements. Our team will provide an estimated timeline during the consultation phase.
Lift modernisation offers numerous benefits, including improved safety, enhanced performance, increased energy efficiency, and a more modern and appealing aesthetic
Yes, our expertise encompasses both cosmetic and functional modernisation. We can address aspects such as interior finishes, lighting, controls, and safety features.
Bespoke Lift Questions
Bespoke lift modernisation involves customising the lift interior to meet your specific design preferences and branding requirements.
Absolutely! We work closely with clients to understand their vision and incorporate specific design elements, materials, colors, and finishes into the bespoke lift interior.
We value your input and encourage your active involvement throughout the design process. Our team will collaborate with you to bring your vision to life.
While there may be some limitations based on structural constraints, we strive to find innovative solutions to accommodate various lift sizes and configurations.
Yes, we can incorporate branding, logos, and other visual elements into the bespoke lift interior to create a cohesive and professional look.
Interior Features Questions:
We offer a wide range of interior flooring options, including vinyl, LVT (Luxury Vinyl Tile), and other durable materials suitable for lift interiors.
Yes, we can resurface lift mirrors and handrails to enhance their appearance and match the overall design aesthetic of the lift interior.
In addition to floors, mirrors, and handrails, we can work on various other interior features, such as wall panels, lighting, ceiling finishes, and more.
Yes, we provide ceiling resurfacing options to update and refresh the look of lift interiors.
Yes, we can match the existing interior style of the lift during resurfacing to ensure a cohesive and harmonious look.
Installation Process Questions:
We carefully plan our installations to minimize disruption to lift operations and the surrounding areas. Our experienced installers work efficiently and effectively.
In most cases, it is not necessary to shut down the lift during resurfacing or modernisation. Our team will work in coordination with you to schedule the work with minimal impact on lift usage.
Yes, our installers are highly experienced and qualified in working with lifts. They undergo specialized training to ensure safe and efficient installations.
Yes, we stand behind the quality of our work. We provide guarantees and warranties on our installations, ensuring customer satisfaction and peace of mind.
We follow a meticulous installation process, which includes thorough preparation, precise measurements, skilled application techniques, and attention to detail to achieve a high-quality result.
Cost and Quotes Questions:
The cost of lift resurfacing or modernisation varies based on factors such as the scope of work, lift size, materials used, and customization requirements. We provide detailed and transparent quotes tailored to your specific project.
Absolutely! We offer free, detailed quotes that outline the costs associated with your specific lift resurfacing or modernisation project.
We strive to provide comprehensive quotes that encompass all the necessary costs. However, if there are any additional requirements or unforeseen circumstances, we will communicate any potential additional costs transparently